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Privacy Policy

Our contact details

Name: KGH Illustrates
Address: 22 Willow Close, Brundall, Norwich NR13 5PZ
Phone Number: 07792081686

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Postal address

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You are enquiring for a quote, you have signed up to the mailing list

We also receive personal information indirectly, from the following sources in the following scenarios:

  • FloDesk mailing list client

We use the information that you have given us in order to contact you, provide you with a service, post goods you have ordered.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

We collect your information from you directly by filling in an online form powered by Dubsado.

We need to collect and hold this information if you sign a contract for us to complete a service for you.

Your personal information is held in a client management system called Dubsado.

We will not pass your details onto a third party.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

Your personal information in stored electronically within the client management system Dubsado. We will keep you information for three years, after which they will be deleted from the system.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at You can also complain to the ICO if you are unhappy with how we have used your data. The ICO's address:
Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: Tell people how to make a complaint to you here. Include the ICO's address.

Date: 23/06/2022